Tuesday, June 30, 2015

Company Owners

In 2010, the company where Nathan Weldon was employed as a service manager, was going out-of-business. One of the customers, Wilson Farms, still wanted Nathan on board as their go-to service provider. Nathan knew what he was good at and there were not a lot of companies hiring. So, together with his business savvy wife and co-worker/side-kick Jay, Nathan created Weldon Service & Repair with just one customer to start. 

One of Nathan's many talents is recognizing the best qualities in people and utilizing the things they're good at. He looked to his family's individual talents first; having one son design the logos, another helping with the tech, and eventually both his daughters came on board bringing their different talents as well. Slowly but surely Nathan hired on more and more people, while still maintaining the feel and benefits of a small, family business.

Here's a little bit more about Lynn and Nathan Weldon. We hope you've enjoyed these employee profiles and getting to know our company a little better. 
Lynn and Nathan Weldon


Lynn Weldon
Name: Lynn Weldon
Job Title: Co-Owner and CEO
Favorite part of working for WSR: The people
Benefits of working for a small company: Ability to react to change quickly.
How do you find it working with your family: I love it. Keeps me in touch with what is going on with every one's lives.
Common customer mistake you see that would make life easier if corrected: Not doing routine maintenance on their machines.
Favorite local food(WNY) and favorite activity to do on the weekends: Dinosaur BBQ and working on the house on the weekends.
Favorite caffeinated beverage: Cafe Mocha
How do you take your coffee: I drink tea and I take it black.


Nathan Weldon
 Name: Nathan Weldon
Job Title: Co-owner and COO
Favorite part of working for WSR: Fixing things; either helping someone else to fix something or fixing it myself.
Benefits of having a small company: I'm happier running my own business. Sharing the knowledge I've gained over the years and putting it to good use.
Benefits of working with family: I enjoy working with my family and seeing them every day. It helps having such talented family members. I try to utilize their abilities to the company's advantage.
Common mistake customers make that would make life easier if corrected: Making snap judgments before thinking it through.
Favorite local food(WNY) and favorite activity to do on the weekend: D&R Depot in LeRoy, NY, and wood working on the weekend.
Favorite caffeinated beverage: Coffee
How do you take your coffee: Black
 

A name for the raffle will be drawn tomorrow and the winner announced on our Facebook page. The winner will receive a free bag of coffee (whole bean or ground depending on preference), a WSR tape measure key chain, a WSR hat and a gift card for a local or national restaurant (depending on where the winner hails from).

Thanks for participating in our raffle. You have until tomorrow morning at 9am to "like" our Facebook page, "like" any and all employee profile posts, and comment on those posts. Each "like" for an employee post gets your name added in to the raffle, as does each comment. So loads of opportunity to increase your chances of winning!

--WSR Lindsay

Monday, June 29, 2015

From the Very Beginning

From the very beginning when Nathan and Lynn Weldon formed Weldon Service & Repair we've had one man by our side the whole way. Jerry (Jay) has worked with Nathan many years prior to the formation of WSR. He's our Chief Financial Officer and so much more. He even holds a special place in the Office Dog's heart, who spends most his time staring down the treat jar in Jay's office. So here's a treat for you, a little bit about Jay!

Jerry Murphy
Job Title: CFO
Favorite part of working for WSR: A lot of knowledge in the business here, always learning something new, and caring employers.
Benefits of working for a small company: Company is more flexible, and no corporate politics.
Common mistake you see that would make life easier if corrected: Lack of communications. Talk it out! Also customers not having a preventative maintenance program for equipment and not properly cleaning equipment to achieve the ultimate taste from their beverages.
Favorite local food(WNY) and favorite weekend activity: Tacos or Dinosaur BBQ, and singing and musicianship on the weekend.
Favorite  caffeinated beverage: Coffee with hazelnut flavoring.
How do you take your coffee?: Cream and splenda

We will be drawing a winner for our raffle on Wednesday, July 1st, so make sure you like any employee post and comment on that post on Facebook. You will be entered in for every comment and "like" you do, so make sure you increase your chances of winning by "liking" and commenting!

--WSR Lindsay

Thursday, June 25, 2015

Area Managers Extraordinaire

With the crew of service technicians we have on the road, we need some skilled people to help manage who goes out to certain calls and keep track of everything that needs to be done with our customers. That's why we employee two of the best area service managers. These are two gentlemen that know how to juggle many things and keep it all together without letting anything drop.

Here they are:

Brad Weber
Job Title: Service Manager of Western Region
Favorite part of working for WSR: Diversity of the job, not doing the same thing every day.
Benefits of working for a small company: You're not just a number here.
How do you find it working at the same company as your spouse(Amy Weber was profiled first here): It's a good benefit, we definitely work well together. We're a team!
Common customer mistake you see that would make life easier if corrected: Keeping up with cleaning the machines is always important.
Favorite local food(WNY) and favorite weekend activity: Fish fries, and I love hiking with Amy on the weekends.
Favorite caffeinated beverage: coffee
How do you take your coffee: black

Mike Thornton

Job Title: Service Manager of Eastern Region
Favorite part of the job: Having the opportunity to build and maintain relationships with my customers to provide them with the service they have come to expect.
Benefits of working for a small company: The family atmosphere.
Common customer mistake you see that would make life easier if corrected: I don't feel there is a common mistake, most are willing to learn.
Favorite local food(CNY) and favorite weekend activity: I would recommend the Brae Loch in Cazenovia, and on weekends I enjoy snowmobiling in the winter and beating HPI R/C cars with my traxxas slash. (Editors Note: That sounds way more exciting than my weekends. So I'm going to steal that weekend idea, thanks Mike!)
Favorite caffeinated beverage: Sugar with a side of coffee
How do you take your coffee: see above.

You know what to do: Like, Like, Comment. It's the easiest things to do to enter the raffle. Winner drawn on Wednesday, July 1st! Winner, winner, chicken dinner! ....Maybe I'll include a chicken dinner in the raffle...I'm not sure yet. I could go for chicken. Who doesn't love chicken?! Well, maybe vegetarians....okay, is it Friday yet?

Cheers,
--WSR Lindsay

Wednesday, June 24, 2015

Wednesday Webcrew!

As it's Wednesday and I enjoy a little alliteration, I decided now is a good time to introduce you to our webcrew. (Yes, I made up that word. I have a degree in English lit which effectively gives me the license to do whatever I want with the language. ...Or at least that's how I interpret the degree.)

Webcrew Runs On.... 


My brother, his wife and I comprise the Weldon Service and Repair web team. (Better? I'm not sure. Working it out...)

First up:

Nate Weldon Jr.

Job Title: Co-Director of IT Department and Software Architect
Details of job: Making sure all the tech runs correctly throughout the company. Evaluating new standards, tools, platforms and technologies. Implementing new features and fixing existing bugs. Integrating our software with third party systems.
Common mistake you see that would make life easier if corrected: Getting information on tech problems early. (Editor's Note: The office staff are technically the customers in this situation...so...ummm...duly noted, sir!)
Favorite part of working for WSR: Getting to evaluate new technology, and working on new and different projects.
Benefits of working for a small company: Getting to see software features implemented from start to finish and having those features create a positive impact on the company.
Benefits of working with your family: Low stress environment (Editor's Note: hahahahahahaha....oh wait...you're not joking....), and free coffee (Editor's Note: YES.)
Favorite food (WNY) and favorite thing to do on the weekend: Steak hoagie, and hanging out with my wife and son on the weekends
Favorite caffeinated beverage: Red eye
How do you take your coffee: Strong with a double shot and half & half


Nate and Estelle

Then we have his lovely wife and my sister-in-law:

Estelle Weldon

Job Title: Co-Director of IT Department and Chief of Software Development
Details of Job: Develop software for the company. Working on the website and creating internal tools for service request management.
Common mistake that would make life easier if corrected: Mistakes will be made; it is hard to prevent them, just make sure you learn from them.
Favorite part of working at WSR: Being able to create tools that improve the process or make other people's workdays easier. The fancy office coffee machine is also really nice.
Benefits of working for a small company: I get to see the result of my work immediately. Working for a large company on a very large project I often only work on a tiny part and have no idea the impact on the customer.
Benefits of working with your family: Lunch meetings! (Editor's Note: Hear! Hear! Agreed!)
Favorite food(WNY) and favorite weekend activity: India House, and relax with the family
Favorite caffeinated beverage: See next question.
How do you take your coffee: 1/2 coffee and 1/2 hot chocolate

And then there's me:

Lindsay Weldon

Job Title: Social Media Manager
Details of job: Twitter/Facebook/Blog upkeep, social media outreach and customer connection initiatives.
Favorite part of working for WSR: We rock at customer service. I love the free coffee and that we can have an Office Dog. I also love that the companies allows my humour to run rampant in my work.
Common mistake that would make life easier if corrected: A personal mistake would be not getting to things in a timely fashion and then trying to do them all at once. I should stop that. A customer mistake would be telling me things last minute or in an afterthought "oh maybe Lindsay could have helped with that" because yes I can and please tell me sooner.
Benefits of working for a small company: Makes communication within the company much easier. Everyone is happier. And it's easier within a small company to customise your job duties so that you work on what needs to be done and not doing things that don't matter in the long run.
Benefits of working with your family: The ability to learn on the job, ask questions or openly discuss parts of the job without feeling like there may be a negative impact because of that. (Downside...we are able to talk about work a lot outside of the office as well. It just melts into your every day life. Meeting at 6am while still in your pjs over coffee and before breakfast? Sure, why not?)
Favorite food and weekend activity: India House or Dinosaur BBQ, and on weekends I like to go to the theatre or take road trips.
Favorite caffeinated beverage: coffee or milky English tea
How do you take your coffee: black

And in case you were wondering: Nate and Estelle's WSR pictures will be added to our website when we have them, I took mine with a selfie stick and I am not ashamed, and I'm the "Editor" in case you did not pick up on that fact.

I'll be drawing names for our raffle on Wednesday, July 1st so make sure you "like" the company Facebook page, "like" an employee post and answer the question that accompanies the post. You can enter as much as you like and we don't mind if it's employees of the company or friends and family of company employees. (Editor's Note: Editor will not be putting her name in since it's the Editor that will be drawing the name.)

Cheers and happy Wednesday!
--WSR Lindsay

Tuesday, June 23, 2015

The Guys on the Road: Brian, Hamilton, and Bob

And now for three more of our service technicians to introduce.

Remember to comment on our link on the Facebook page in order to be entered into our raffle. For every "like" and for every "comment", I'll throw your name in again. Increase your chances and enjoy meeting our crew!


Brian Tucker
Job Title: Service Technician
Favorite part of working for WSR: Working with Brad of course, he's a delight. But really, I enjoy working on a puzzle everyday.
Benefits of working for a small company: You know everyone and I feel more is put into the job when it's a smaller company. 
Common customer mistake you see that would make life easier if corrected: Lack of cleaning machines properly.
Favorite local food(WNY)/favorite weekend activity: Sticky Lips and I enjoy spending time with my family on the weekends.
Favorite caffeinated beverage: Coffee
How do you take your coffee: Black

Hamilton Sage
Job Title: Service Technician
Favorite part of working for WSR: Being able to see different people every day.
Benefits of working for a small company: Don't have to deal with a lot of the corporate bureaucracy. You're a member of the team.
Common customer mistake you see that would make life easier if corrected: Double checking before putting in a call.
Favorite local food(WNY)/favorite weekend activity: Main Street Pizza in Batavia, NY, and on the weekends I'm usually doing something involving my maple syrup business. (Check out Hamilton's Family's Maple Syrup here!)
Favorite caffeinated beverage: Mt Dew
How do you take your coffee: double double two cream, two sugar

Bob Milligan

Job Title: Service Technician
Favorite part of working for WSR: Having parts on the truck. I've worked for companies in the past that haven't done that and it makes things more inconvenient.
Benefits of working for a small company: Freedom to do what needs to be done.
Common customer mistake you see that would make life easier if corrected: When the customer doesn't call in a problem when it occurs and they wait till we show up for a different issue. That can make the problem much worse, or we may not be able to deal with one problem if we're there for a different problem.
Favorite local food(WNY)/favorite weekend activity: Texas Roadhouse and playing golf on the weekends.
Favorite caffeinated beverage: coffee
How do you take your coffee: sugar and milk

Monday, June 22, 2015

Service Professionals: Dave, Steve, and Mark

Okay we're down to the final seven days of our employee profile release and raffle. Make sure you go to our Facebook page, "like" our company page, "like" any employee profile post (as many as you can!), and comment on any of the posts. For each "like" or "comment" you will be entered into the raffle to win some great prizes. Free coffee! Free WSR goodies! And a gift certificate for food! Good food! Food yet to be determined because it all depends on if you're local or not! That's probably enough exclamation points! I've had a lot of coffee....sorry about that....

For our next few releases, we'll be grouping a few people together. Weldon Service & Repair operates as efficiently as it does because of our amazing service technicians we have out on the road. These three gentlemen are our first to introduce and we'll have three more for you tomorrow.

Dave Spear
Job title: Service Technician
Favorite part of working for WSR: Fixing things.
Benefits of working for a small company: You don't get treated like a number.
Common customer mistake you see that would make life easier if corrected: Not calling in when you know something needs attention. Don't wait if there's a problem!
Favorite local food(WNY)/favorite activity to do: Tully's chicken fingers and, on the weekend, I love to hang out with my family.
Favorite caffeinated beverage: Coke.
How do you take your coffee: no coffee for me.

Steve Whalen
Job Title: Service Technician
Favorite part of working for WSR: Being able to go out on the road.
Benefits of working for a small company: Flexibility.
Common customer mistake you see that would make life easier if corrected: Checking the spray heads to make sure they are on the machine.
Favorite local food(WNY)/favorite activity to do on the weekend: Pizza out in Bergen, NY, and on the weekends I like to sleep.

 Mark Almeter
Job Title: Service Technician
Favorite part of working at WSR: Every day is an adventure.
Benefits of working for a small company: Personal attention.
Common customer mistake you see that would make life easier if corrected: Lack of common sense. (Editor's note: So true for most of life, eh?----->says the person lacking in a bit of common sense...)
Favorite local food(WNY)/favorite thing to do on the weekend: Duffy's Wings, and ATV riding.
Favorite caffeinated beverage: Code Red
How do you take your coffee: creamer and sugar

I won't lie to you, as the conductor of all these profiles, I am making a very nice long list of food places to check out. How convenient....our raffle will have a gift card for FOOD, maybe to one of these food places!! Who knows...well, I will eventually. And then I'll pick a winner and then they'll know to.

Okay putting the coffee down. Hope your Monday has been more coherent then I have been!

---WSR Lindsay

Friday, June 19, 2015

Our Dog Friday

Ladies and Gentlemen, today I'd like to introduce you to a very special Weldon Service & Repair employee.  He just happens to be the only employee (and, dare I say, only creature on God's green earth) who doesn't enjoy a weekend. Welcome to our official Office Dog, Charlie.


Charlie Weldon
Wait...what do you mean it's almost the weekend?! NOOOOOOOOOOOOO!
Weldon Service & Repair began five years ago but it wasn't until a year after it's start, when one of Nathan's daughters, Lindsay, started working for the company, that Charlie was introduced to the office. That moment he began his very important position of coming in every day and being the official Office Dog.

It started with that very first scary, tentative step into the warehouse. Everyone that visited was a potential criminal that he would let Lindsay fight while he barked from a safe spot under her desk. Since then he has become everyone's best friend...maybe because everyone knows where the dog treats are kept... And that may be because Charlie will show them, even if they're a stranger, by staring at the treat box and drooling upon their arrival into the warehouse. This is how they know what is expected of them.

It's a very safe bet to say that Charlie LIVES for the office. Weekends are a disappointing time where he looks with hope upon anyone heading to their car, only to have those hopes dashed when they don't say the magical phrase "Wanna go to work?"


Job Title: Office Dog
Details of job: Eating all the treats, sleeping in each bed in each office in the warehouse before end of day, greeting the UPS guy and getting a treat, greeting the FedEx guy and getting a treat, checking on Tom in the warehouse, greeting all the service guys...an office dog's job is never done as long as there is someone around to give a belly rub.
Favorite part of working for WSR: Treats. I mean...getting that satisfying feeling from a hard day's work.
Benefits of working for a small company: Everyone knows my name. And I can easily find all the treat jars. Also, knowing the name of the people who pick up my poop. They're good people. They're not just a number to me.
Common mistake you see that would make life easier if corrected: When Dad and Mom forget me at home. And I can smell they went to the office without me. Don't do that.
Favorite local food(WNY)/favorite thing to do on the weekend: Biscuits at work, also I have a few really good bones you should try. Or maybe not, I don't really wanna share. And I hate weekends. No work then. I sleep through the weekends. But when we go in to work on the weekends that's my favorite.
Favorite caffeinated beverage: No. Water.
How do you take your coffee: No. Water. Can I have a biscuit instead? Wait, what are you offering me? Can I have a toy?


Enjoy your Friday friends, and make sure to like this post on Facebook and comment to be entered into the raffle. Charlie is not one of the raffle prizes. Sorry. But I could throw in a framed photo of of Charlie if you really want it. And who wouldn't?

---WSR Lindsay

Wednesday, June 17, 2015

WSR Bench Tech

Today I'd like to introduce to you our bench technician at Weldon Service & Repair. Tom Irwin has been with us from almost the very beginning of this company's formation and, before that, has worked with the COO of the company. Good coworkers are hard to find and when you do find them, you keep hold of them. Tom works in our warehouse and is one of the people the Office Dog likes to scour the building for to check on. Check him out!

Tom Irwin

Job Title: Bench Technician
Details of job: Fixes machines brought into the warehouse, refurbishes equipment for sales, and aides with installs on location.
Favorite part of working for WSR: The people. 
Benefits of working for a small company: There is better communication between everyone with a smaller company.
Common mistake you see that would make life easier if corrected: Not keeping up with regular maintenance of your machine as a customer can cause problems. (Editor's Note: At WSR we are able to provide our customers with a regular maintenance program to help combat this problem. Ask us about it if it's something you'd be interested in!)
Favorite local food(WNY)/favorite weekend activity: D&R Depot's Mac N Cheese, and I like hunting and fishing on the weekend.
Favorite caffeinated beverage: Diet Coke 
How do you take your coffee: Not much of a coffee drinker.


We're half way through the week. Grab a Diet Coke and breath a sigh of relief. Also make sure you "like" and comment on this post on our Facebook page. Because everyone loves a raffle. And you can enter every day. YAY!

--WSR Lindsay

Tuesday, June 16, 2015

Inventory Manager and Office Dog Wrangler

Today I'd like to introduce our next employee to you. Her name is Lauren Weldon and she is the Weldon Service & Repair Inventory Manager (and Office Dog Wrangler). She's been with the company for a few years now, and with the family for absolutely ages. She is the youngest Weldon at the company, and mentions that frequently to her older siblings.

Lauren Weldon
Job title: Inventory Manager
Details of job: Liaison between the office and all of the part vendors. Maintain inventory levels within the warehouse. Also, I keep the office dog well fed (and so do many other of the office staff. Which is probably why the vet likes to talk to us about Charlie's sudden cuddly physique he's developed this winter.)
Favorite part of working at WSR: All the free coffee. (Editor's Note: We get the good stuff too! Thanks Jody!)
Benefits of working for a small company: You get to know everyone really well and you're not just a number in the system.
Benefits of working with your family: Relaxed atmosphere working with your family. Also, we get to have the dog in the office.
Common mistake you see made that would make life easier if corrected: Rereading emails before sending them out to make sure the receiving party will understand what you're saying.
Favorite food(WNY) and your favorite weekend activity: John's Tex Mex in South Wedge in Rochester, and bowling on the weekends.
Favorite caffeinated beverage: Diet Coke
How do you take your coffee: Black

We hope you enjoyed this introduction! If you want to be entered into our raffle for a slew of delightful prizes, such as some of our stellar coffee and a gift card for FOOD (who doesn't love food? I love food. And apparently the office dog loves food more than anything) than make sure you like and comment on this post on our Facebook page!

Cheers to you *raises coffee* *caffeinates* *gets excited about everything*,
---WSR Lindsay

Monday, June 15, 2015

A WSR Employee Profile and A Raffle

 A little excitement for your Monday!

Having decided to update our website with our employee information for our customers to check out, we decided to ring in the occasion with a special treat: a raffle.


Every day during the week we will be posting a link to an employee profile on our Facebook page. To be entered into our raffle:
1st--'Like' our Facebook page if you haven't done so already
2nd--'Like' our latest employee post on the Facebook page
3rd--Comment on the post!

Once each of these steps have been completed, you will be entered into our raffle to win a treasure trove of prizes! You can enter more than once by coming back to our Facebook page and repeating the steps 2 thru 3 above for each new link we post. So check back daily! The winner will be announced on July 1st.

Our big prize will include:
--Two bags of the bestselling coffee from Evening Star Coffee Roasters
--Weldon Service & Repair Company goodies such as a key chain tape measure (immensely handy, much like our office dog...can even be used to measure the office dog if you prefer*), a WSR hat and tee-shirt
(Other prizes may be added in before the end of the contest)

Our first employee to introduce to the world is:

Amy Weber

Job Title: Dispatcher
Details of job: Customer calls come in from many different businesses around our service area and I put them into the system. I make sure all the calls get to our regional managers and service technicians.
Favorite part of working for WSR: Interacting with the customers
Benefits of working for a small company: The family atmosphere! (Editor's note: Amy is married to our Service Manager for the Western Region, Brad Weber)
How do you find it working with your husband?: Love it! We've worked together in the past and it's always gone very well.
Common mistake you see that would make life easier if corrected: Paying closer attention to the details.
Favorite local food(WNY) and favorite activity to do: BBQ Chicken Fingers and going hiking
Favorite caffeinated beverage: Coffee
How do you take your coffee: Black

Check back tomorrow for our next employee profile(s).

We hope the rest of your week is caffeinated and delightful!
--WSR Lindsay







*Office dog is not, at this time, being offered as a prize. Though he is the ultimate reward.